Privacy Policy

Effective Date: July 15^th, 2025.

Welcome

This Privacy Policy (“Policy”) explains how American Flood Research, Inc. (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards your personal information when you access www.insuranceupdate.com (the “Website”) and use any services offered therein (the “Services”). This Policy is subject to and incorporates by reference our Terms of Use.

By accessing or using the Website or Services, you consent to the data practices described in this Policy.

1. Our Commitment to Privacy

We value your privacy and are committed to protecting your personal information. We do not sell or rent your personal information to third parties without your consent. All information you provide is used solely to deliver and improve the Services.

2. What Information We Collect

We only collect personally identifiable information (“Personal Information”) that you voluntarily provide to us, including when you:

• Register an account
• Submit proof of insurance
• Contact customer support

Personal Information may include:

• Your name and email address
• Policy number
• Unique document code

We may also collect certain technical information automatically, such as:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the Website
• Referring URLs and clickstream data

3. How We Use Your Information

We use the information we collect for purposes including:

• Providing and managing access to the Services
• Communicating service updates or policy changes
• Analyzing Website usage and improving functionality
• Enforcing our Terms of Use
• Complying with legal obligations or responding to lawful requests from authorities

We may disclose Personal Information where we believe in good faith that disclosure is required by law or is necessary to protect our rights, your safety, or the safety of others.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. Cookies help us:

• Recognize returning visitors
• Understand usage trends
• Save your preferences

You may choose to disable cookies through your browser settings. However, doing so may affect the functionality of certain features on the Website.

5. Mobile Access

If you access the Services via a mobile app and opt-in to receive text notifications, you may manage your preferences within the app or your device settings. Standard text and data rates may apply. Your wireless provider’s policies will govern the use and collection of your data by them.

6. Security of Your Information

We take the security of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards consistent with industry standards to protect your data from unauthorized access, alteration, disclosure, or destruction. Data is encrypted both in transit and at rest using encryption protocols to meet or exceed industry standards. Access is limited to your personal information and is restricted to employees and agents who need the information to perform the services.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee its absolute security, and you transmit data to us at your own risk.

7. Children’s Privacy

Our Website and Services are intended for users 18 years of age or older. Our services are not directed to children, and we do not knowingly collect Personal Information from children. If we become aware that we have collected such information without parental consent, we will delete it promptly. Parents or guardians may contact us to remove any such data.

8. Policy Updates

We may revise this Policy from time to time. If material changes are made, we will notify you by posting a revised version on this page with an updated effective date. Your continued use of the Website after such updates constitutes your acceptance of the revised Policy.

9. Online Privacy Only

This Policy applies only to information collected through our Website. It does not apply to data collected offline or through any other means.

10. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us at:

Customer Support
customersupport@insuranceupdate.com
1.888.995.8600